Position Information

Requisition Number
Stu333P

Position Type
Student Worker

Department
Department of Student Workers

Job Title
Student Worker - Office of Financial Aid Customer Service Academic Year 2024-2025

Classification
Student Worker

Pay Rate
Starting rate $11.00/hr

Position Summary Information

Hours per week
Up to 20 hrs/week

Days Worked
Flexible

Hours/Shift worked
Flexible

Posting Detail Information

Job Summary/Basic Function

The Office of Financial Aid is seeking a student to provide a variety of tasks to assist the office.

Required Qualifications

• Must be reliable, dependable, and able to follow instructions and work independently, using pre-established guidelines
• Ability to maintain strict confidentiality
• Customer service skills
• Willingness to ask questions when something is not known
• Ability to speak clearly and professionally
• Attention to detail and accuracy
• Computer skills (Proficiency in Microsoft Word, Excel, etc.)
• Willingness to perform varied duties
• Ability to multitask and work with multiple projects at one time
• Work well independently and in a team setting
• Can maintain at least a 2.25 GPA (cumulative)

Preferred Qualifications

• Previous experience working in an office setting
• Reflect the diversity of our student population
• Bilingual or Multi-lingual
• Due to the extensive training involved, preference is given to applicants who are able to work, not only during the fall and spring semesters but also over the winter and summer breaks.

Job Duties

Tasks may include but are not limited to:

• Answer general emails in the Financial Aid inbox
• Scanning/indexing documents into OnBase imaging system
• Customer service tasks such as:
  • Answering emails, working referrals, taking messages, and scheduling appointments accordingly
  • Greeting walk-in guests and answering general financial aid questions
• Access general information in Banner system
• Organize, stamp, and deliver documentation to an appropriate staff member
• Outreach to students (telephone, email)
• Occasionally assist with data entry
• Assist students with outstanding requirements
• Assemble mailings
• Filing
• Other duties as assigned

Working Conditions and Physical Effort

• Be able to sit and use a computer for the length of shift

Posting Open Date
06/20/2024

Posting Close Date
10/01/2024

Special Instructions to Applicants

Previous experience is not required. We will provide training to all.

A cover letter and resume are optional but preferred.

We encourage you to upload your class schedule, which will help us to assist you with determining the best working hours during your academic and extra-curricular schedule.

Quicklink for Posting/Requisition
https://jobs.millersville.edu/postings/11820

Documents Needed to Apply
Required Documents Optional Documents

Cover Letter/Letter of Application

Resume

Class Schedule

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Are you currently attending Millersville University or will be at the time of employment?

• Yes
• No

* What days/hours are you available to work?
(Open Ended Question)

* What is your current major/minor?
(Open Ended Question)

* What is your expected graduation date?
(Open Ended Question)

* Are you available to work during the summer and/or winter breaks?

• Yes
• No
• Maybe

* What is your experience with or knowledge of Financial Aid?
(Open Ended Question)

* Are you currently on Millersville University Student Payroll?

• YES - I have another job on campus and am in the student payroll system.
• IN PROCESS - I am in the process of completing new hire paperwork with the Student Payroll Office for another job on campus.
• No.