Technical Support Associate Analyst

Primary role will include the support of business staff with typical Desktop Support issues involving hardware, software and network connectivity.
May also be tasked with hardware deployments, collections and Asset Management.
Will provide guidance, assistance, coordination and follow-up on client questions and resolve complex problems or malfunctions of all systems, applications, hardware and software.
Will require the ability to efficiently support our customers both onsite and remotely.
Some flexibility in work schedule may be required as well.
This position is fully on site - 5 days a week, 8am-5pm EST.
Pay rate varies depending on years of experience ($22-$33).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Excellent Customer Service Skills!
Requires good analytical and communication skills, sound judgment, and the ability to work effectively with business client and IT staff.
Experience with Microsoft Office 365 products, app installation methods, desktop connectivity, printers, mobile devices, networking, Remote Support.
Familiarity with ticket logging systems; the ability to update and note tickets in a timely and professional manner.

Nice to Have Skills & Experience

Experience with ServiceNow is a plus.
Mac experience is a plus

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.