Aso Dir. Hlth Care Standards - Medicine Service

Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M - 4:00 P.M

Job Description

PURPOSE OF POSITION

To provide administrative support for faculty and residents in the Internal Medicine Program at NYC Health & Hospitals/Kings County.

General Administration:

1. Responsible for the overall business and administrative oversight of the health care delivery system related to assigned/delegated Ambulatory Care Services. This includes patient flow issues, assigned non-clinical staffing, patient processing, practice evaluation and benchmarking, template and fiscal management for assigned practices and the phone access systems. This includes ensuring that the Schedules and staffing are aligned with the work needed for the day that the first visits of the day start on-time, that the pre-call work is executed by the appropriate personnel.
2. Manages day to day operations of the Sub-specialty and Medicine Floors
3. Plans, directs, supervises, coordinates and reviews work of subordinate administrative personnel relating to assigned tasks and projects. Provides administrative supervision and support to Managers and Practices of direct responsibility.
4. Collects and analyzes data for administrative and fiscal reports, budget preparations and operational and related support services.
5. Assist will all GME requirements for Internal Medicine
6. Oversees performance improvement activities related to practice
7. Liaison with other team leaders (Chief of Services, ADNs, Head Nurse, Other Practice Managers, ED) regarding templates, patient issues, equipment, etc.
8. Coordinates in-service education and training for staff in the practice.
9. Participates in various workgroups and committees, including but not limited to Patient Experience, Access Initiative, Helping Healers Heal, etc.
10. Facilitates team meetings as necessary and attends management staff meetings, conferences and consults with Medical and Support Services departments
11. Assist in preparing operating plans and drafts of plans, policies, programs and procedures.
12. Maintain a database of resident and preceptor contact information
13. Assign and maintain resident patient panels utilizing
14. Collaborate with IT and HR departments to ensure resident access to the Electronic Medical Record, Scheduling system, Remote access, Communicate with Residency Coordinators at SUNY Downstate Medical Center to ensure accurate resident-preceptor assignment and timely completion of evaluations
15. Collaborate with community liaisons, chief residents and preceptors to facilitate community events for the residents
16. Instructs residents from foreign countries regarding procedures that must be followed with State licensing board
17. Be an active member of e Quality Improvement Initiatives to improve clinic efficiency
18. Collaborate with Residency Coordinators at SUNY Downstate Medical Center to facilitate recruitment and interviews of prospective residents.
19. Process Resident and faculty professional organization memberships
20. Distribute, collect, and tabulate all evaluation forms regarding residents, rotations and faculty and generates feedback for appropriate follow-up and reporting.
21. Coordinate Grand Rounds to include scheduling speakers.
22. Arrange BCLS, ACLS, PALS and recertification training courses.
23. Opens service tickets/work orders as needed for all issues related to their work space, responsibilities and Internal Medicine-to include but not limited to Environmental Services, Facilities, Telecommunications, Information Systems, etc.
24. Participate in daily huddles and team meetings with provision of minutes as appropriate
25. Other duties as needed

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university in Health Administration, Public Administration or approved related program; and,
2. Six years of full-time, paid experience of progressively responsible level in hospital administration with particular emphasis on development and evaluation of health care delivery services; or,
3. A Master's Degree from an accredited college or university in Hospital or Health Administration, Health Care Planning, Public Health, Administrative Medicine, Business Administration, Public Administration or approved related program; and,
4. Five years of full-time, paid experience as indicated in (2); or,
5. A satisfactory equivalent combination of education, training and experience.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Vacancy Control Board Number

VCB #: KIN-07052024-0007