Associate Director Health Care Standards

NYC Health + Hospitals/North Central Bronx (NCB) is a member facility of the New York City Health + Hospitals system, one of eleven acute care facilities within the City of New York. A 215-bed community hospital, NCBH specializes in women's and children's services. It also provides Behavioral Health acute and ambulatory care. Its busy outpatient department has led the way in community-based care delivered in a compassionate and culturally-appropriate manner. It's Labor and Delivery service safely brings more than 1,000 babies into the world each year. NCBH is committed to providing safe, high-quality medical care for any and all in need.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Check us out online:

www.nychealthandhospitals.org

careers.nychhc.org

Docs4nyc.org

Work Shifts

7:00 A.M - 3:30 P.M
8:00 A.M - 4:00 P.M
8:30 A.M - 4:30 P.M
9:00 A.M - 5:00 P.M
10:00 A.M - 6:00 P.M

Job Description

Position Description: This position will manage programs related to the Planetree philosophy of Person-centered Care across the system. The incumbent will be involved with assessment, data analysis, and strategy planning to improve the employee and patient experience. They will report to and work closely with Care Experience Officer at their facility/service line, other facility-based Person-Centered Care Program Managers, facility leadership, patients/residents, employees as well as work with the Central Office Care Experience and Workforce Wellness departments. Person-Centered Care (PCC) is care focused on the needs of individuals, guided by peoples' preferences and values, and includes supporting structures, policies, and practices that create a culture of quality, compassion, and partnership across the continuum of care.

This role will Partner with all key stakeholders from executive leadership to front-line staff and patients/residents to spearhead improvement effort initiatives within the organization.

Responsibilities:
• Responsible for the development, implementation, and evaluation of Planetree/Person-centered initiatives to improve the quality of care and transform the patient experience including workflow redesign, performance improvement, education, training, and retreats for leadership, physicians, and staff
• Develop and promote co-designed (inclusive of patients and employees at all levels) PI projects to include patient and family voices in improvement activities
• Utilize evidence-based approaches to drive improvement in the patient experience (patient, residents and family voices) by embedding compassionate person-centered healthcare techniques including partnerships in support of the theme "Nothing for me without me", solution generation and improvement planning
• Develop sustainability plans to drive person-centered care to address gaps found in Lived Experience Validation Scorecard/Assessment

Minimum Qualifications

QUALIFICATIONS
1. A Baccalaureate Degree from an accredited college or university in Health Administration, Public Administration or approved related program; and,
2. Six years of full-time, paid experience of progressively responsible level in hospital administration with particular emphasis on development and evaluation of health care delivery services; or,
3. A Master's Degree from an accredited college or university in Hospital or Health Administration, Health Care Planning, Public Health, Administrative Medicine, Business Administration, Public Administration or approved related program; and,
4. Five years of full-time, paid experience as indicated in(2);or,
5. A satisfactory equivalent combination of education, training and experience.

Department Preferences

DEPARTMENT PREFERENCES
1. Quality and performance improvement tools and methodologies (e.g. lean management, six sigma, PDSA cycles)
2. Patient advocacy/customer service
3. Proficiency in usage of Microsoft Office applications - Word, Excel, PowerPoint, Visio,

Press Ganey
4. Master's degree in Industrial/Organizational Psychology, Business Administration, Public Health, Healthcare Administration or related fields

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs