Circulation Desk Student Assistant

The principal role of the Circulation Desk Assistant is to perform excellent customer service within the Ehrhorn Law Library by answering basic directional, research, and computer or technical-related questions from all library customers. This is a professional position that demands courteous and polite interactions with the service population, and an obvious, vigilant posture while staffing the service desks. This position reports to the Circulation Desk Supervisor.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. This position reports directly to the Circulation Desk Supervisor.

2. Provides research assistance to customers in locating library resources using basic databases, electronic books, and computer searching techniques.

3. Gives basic technology assistance by troubleshooting computers, answering printer questions, and keeping printer paper stocked.

4. Performs general duties such as completing hourly counts, providing directions, and doing what is needed to maintain a clean and clutter-free environment conducive to study.

5. Completes special projects as assigned by supervisor.

6. Maintains a vigilant posture to identify customers who may need assistance and/or customers who may be exhibiting behavior that is problematic to other customers.

7. Demonstrates the ability to work in and with diverse populations, supporting an equitable and inclusive environment in accordance with the Liberty University School of Law non-discrimination statement.

8. Remains abreast of existing and emerging technologies, processes, products, services, and leading industry performance benchmarks.

9. Works effectively as a team member, embracing and fostering LU's mission.

10. Adhere to a business casual dress code.

Additional information may be found here

QUALIFICATIONS AND CREDENTIALS
Education and Experience

Grade point average of 3.0 or above is preferred. At least one year of college education preferred. Work Study status is preferred. Previous customer service experience preferred. Some knowledge of the Library of Congress classification and call number system preferred.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB
Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
  
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
  
• Possess public communication skills that allow professional representation of Liberty University to a variety of business and community customers and associates.
  
• Strong organizational skills.
  
• Ability to work independently and exercise good judgment and discretion.
  
• Promptness and reliability to follow and record scheduled hours.
  
• Willingness to provide behavioral direction in a consistent, firm, congenial, and God-honoring manner.
  
• Displays an attitude of courtesy, respect, and tact in dealing with others.
  
• Ability to read call number labels quickly and accurately.
  

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
  
• Ability to efficiently prioritize and complete tasks.
  
• Quick-thinking with the ability to resolve potentially problematic issues with customers.
  

Physical and Sensory Abilities

• Occasionally required to travel to other campus locations.
  
• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
  
• Regularly required to hear and speak in order to effectively communicate orally.
  
• Regularly required to stand, walk, and climb stairs to move about the building.
  
• Regularly handle materials, reach overhead, kneel or stoop in order to conduct business.
  
• Regularly lift 40 or fewer pounds and push book carts weighing up to 250 pounds.
  

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lighted and the noise level is moderate.