Clerical Associate - L III (Telecommunications - PROVISIONAL)

NYC Health + Hospitals/Carter is a state-of-the-art facility with a 5-Star CMS Quality Rating, equipped with 164-bed Skilled Nursing Facility and 201-bed Long-Term Acute Care Hospital (LTACH) based in Harlem. Carter excels at providing quality medical, sub-acute, rehabilitative and long-term specialty services for individuals in need of medically-complex care like ventilator weaning. Every employee takes a person-centered approach that exemplifies our ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnership.

From more than 600 Nursing Homes, Carter ranks #6 in Newsweek's Best Nursing Homes in New York 2024; and also received a high-performance rating for Short-term Rehabilitation from U.S. News & World Report's Best Nursing Homes in America 2024.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

• Perform responsible clerical work in various administrative and operational areas by checking and maintaining records and files.
• Provide telephone customer service and access Public Announcement systems.
• Operates Console (AmCom/Medical Operator console & Cisco Phone 7965).
• Operate a telephone call directory, multi-phone lines. Responsible for internal and external calls, placing a call, answering a call, placing a call on hold, transfer calls, park calls, forward calls and conference a call and access the directory. Perform routine check daily with the operations of Cisco devices and Public Announcement System.
• Maintain a log book to closely monitor the daily activities of the department and document those activities and events with pertinent information.
• Operates the access 3000 paging system and responsible for contacting key personnel.
• Provide notification of patient status to family and friends by sending telegrams electronically.
• Responsible for activating emergency procedures upon notification.

Minimum Qualifications

• A four-year High School Diploma or its educational equivalent and one year of satisfactory clerical experience.
• Preferred experience as a Telephone Operator in a Health Care setting or related industry.
• Ability to work nights, weekends and holidays
• PROVISIONAL POSITION

If you wish to apply for this position, please apply online by clicking the "Apply Now" button

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs