Clerical Associate - Level 3 *Provisional*

NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue's clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children's Psychiatric Emergency Program; and Cancer Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

MAR # 1: General Emergency/Admitting Clerical Functions
• Mini-registration, registration, and admission process activities

o Identify patients using the Check 12 approach.

o Enroll patients via Biometric Palm Scanning during mini-registration and registration process.

o Generate patient wristbands and place the band on the patient's wrist.

o Interview patients thoroughly to ensure the accurate collection and entry of demographic, pharmacy, and

insurance information.

o Explain and obtain e-signature for General Consent, HIPAA Notice of Privacy Protection, and other

consent forms.

o Scan all signed consents into the electronic medical record.

o Orient and educate admitted patients about their rights as inpatients. Provide patients with a complete

admission packet in adherence to H+H Compliance Office and by other external governing bodies.

o Provide all patients with the opportunity to voucher their personal property.

o Utilize down-time procedures when directed

o Perform POS collection of co-payments from patients being seen in the Emergency Department.
• Provide clerical support to the medical providers in the Emergency Department. This includes answering

phones, placing and connecting pages, taking messages, scanning documents, and performing other clerical

tasks as requested.
• Assist providers by scheduling follow-up primary care and specialty care appointments in Bellevue outpatient

clinics or in other H+H facilities after verifying insurance.
• Assist providers in arranging transportation for discharged patients.
• Compile Midnight Census Report if trained and instructed
• Participate in bed-finding activities, assign beds for admitted, and transfer patients.
• Provide clerical coverage to the Emergency Ward as needed.
• Must demonstrate proficiency in the following systems when applicable:

o Bellevue Email (Outlook/Webmail)

o EPIC: Bed planning, Secure chat, ER Registrar and Cadence

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs