Clerical Associate - Level 4 *Provisional*

NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue's clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children's Psychiatric Emergency Program; and Cancer Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

SUMMARY OF DUTIES AND RESPONSIBILITIES:

Under the general supervision of the Division Administrator of Ambulatory and Community Psychiatry or his/her designee and the daily supervision of the Assistant Coordinating Manager or his/her designee.

General Responsibilities include

1. Provide clerical support to Department Medical Record Room including, but not limited, to, retrieving and filing of charts, faxing, delivering charts, and corresponding with other areas such as Hospital Medical Correspondence.
2. Responsible for all functions related to electronic medical record tracking system, i.e.
   Epic, Paper Track, Iron Mountain Connect.
3. Responsible for general patient phone screening for first appointment.
4. Responsible for registration of walk-in patients.
5. Manage and assign clinical staff according to availability for Hospital Follow up / Mobile
   Crisis / Initial Assessment Evaluations and Walk-ins patients
6. Responsible for the scheduling of initial and follow up appointments, missed appointments and to cancel appointments as directed.
7. Communicate with multi-disciplinary staff and patients and other divisions/departments as necessary using a customer service-oriented approach.
8. Participate in performance improvement activities such as Patient Access, Cycle Time Survey and/or distribution /collection of patient surveys as requested.
9. Ability to maintain clerical functions using downtime procedures.
10. Responsible for answering the telephone, relaying messages and entering telephone encounters into Epic.
11. Responsible for following all procedures using electronic scheduling system (i.e. Epic).
12. Update and maintain Electronic Medical Records and clinic databases such as caseload list as required.
13. Update and maintain High Risk Track/ Clinic database
14. Caseload assignments in Epic/database

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs