Clerical Associate - Level 4 *Provisional*

NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue's clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children's Psychiatric Emergency Program; and Cancer Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description
1. Serve as direct supervisor for clerical staff on Maternal Child Health. Provide orientation/re-orientation/training/cross-training as needed collaborating with other supervisors. Completes all supporting paperwork.
2. Develops monthly schedules, daily work schedules, coordinates vacation and other time off coverage. Monitor staff performance, attendance, and punctuality. Completes staff evaluations in a timely manner.
3. Provides opportunities for education and development for staff with OSD.
4. Performs moderately difficult and responsible clerical work in maintain the medical record (paper and electronic) including data entry.
5. Collaborates with Nursing for admissions and discharges. Make appointments for follow-up as requested by physician/midwife. Coordinates ancillary testing and transfers.
6. Maintains an orderly and safe workplace and up-to-date bulletin boards.
7. Requisitions supplies from PeopleSoft, Central Supply, Vanguard, etc. and follow ups on requests.
8. Reports shortages to Administrator and Nursing.
9. Reports malfunctioning or broke equipment to proper entity always removing the item from service.
10. Greets patients/families/visitors/in a pleasant and respectful manner.
11. Displays kindness and compassion when assisting staff or visitors unfamiliar with the area.
12. Escalate patient/family/visitor/staff concerns to Administrator if unable to resolve.

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs