Job Description

About the Comptroller's Office

Innovation, collaboration and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer and much more!

Culture

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises and on-the-job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

If you are seeking to gain knowledge, build your career and network among goal-oriented professionals, this is the place for you!

Click here to see an inside look at the Texas Comptroller's office!

General description

The Comptroller's office is seeking Accounts Examiner III positions in the Account Maintenance Division; Electronic Reporting Section and The Franchise Correspondence Section. These positions do not require experience in the duties described below. We will prepare you for the role by pairing you with experienced staff for on-the-job training.

Candidates should be detail-oriented, able to work independently and able to handle multiple projects simultaneously in a fast-paced processing environment. The ideal candidate will have knowledge in calculating tax, penalty, interest and refund amounts along with computer proficiency and strong verbal and written communication skills. The candidate must be able to work in a team environment, be adaptable to changing workplace demands and communicate effectively with internal and external customers and agency staff at all levels.

The Account Maintenance Division of the Texas Comptroller's office works to accurately and efficiently process applications, reports, refunds, bonds and license renewals for taxpayer accounts.

Electronic Reporting: Participates in the design & development of electronic reporting programs. Reviews taxpayer electronic reports and payment transactions for accuracy of computations, proper tax rate and correct payment information. Administers the sales tax Webfile program including system enhancements and taxpayer/agency personnel assistance. Administers EFT (electronic funds transfer) programs, including adding new taxes, identifying mandatory taxpayers, and resolving problems for taxpayer and agency personnel. Performs mathematical computations to determine tax, penalty and interest due. Documents an accurate record of taxpayer communications and actions. Responds to questions from taxpayers, tax practitioners and agency personnel via telephone and in writing.

The Franchise Correspondence Section: Maintains and updates files and records for multiple Franchise sections. Completes administrative duties for the section. Develops, coordinates and maintains record keeping and filing systems. Reviews assignments, prioritizes workload and follows all section policies and procedures to ensure established turnaround times and deadlines are met. Prepares documentation to justify actions and monitors accounts for completion and subsequent actions. Assists in compiling data and in preparing reports. Identifies and informs appropriate personnel of work status, changes or problems that affect the section.



Qualifications:

Minimum Qualifications

• Graduation from an accredited college or university with an associate's or bachelor's degree.
• Two (2) years experience in accounting, finance or business dealing with analytical/problem-solving issues.

Preferred Qualifications

• Graduation from an accredited college or university with a bachelor's degree in accounting, finance or business
• Experience in accounting, finance or business dealing with analytical/problem-solving issues
• Experience with Secretary of State and Texas Workforce Commission inquiry
• Experience in Tax processing systems including ITS, TPR and AWM
• Experience with franchise tax statues and reporting requirements

Substitutions

One (1) additional year of experience working in an accounting, finance or business dealing with analytical/problem solving issues may substitute for each year (30 semester hours) of the required education with a maximum of 120 semester hours (four years).

In this role you will:

Franchise Correspondence Section:

• Maintains and updates electronic files and records for multiple franchise tax sections. Completes administrative duties for the section.
• Help assign and prioritize workload of franchise tax sections based on the direction of supervisor by assignment type, included but not limited to requests for tax clearance letters, credit correspondence, certificates of account status, credit applications, and revenue agent reports.
• Examine, edit and update taxpayer accounts using information provided by taxpayers for changes to their account data.
• Identifies processing problems/errors and immediately notifies supervisor.
• Ensures proper transactions are entered in the tax processing system(s) and properly documents actions.
• Provides information verbally and in writing when communicating with other division personnel, coworkers, management, and agency customers.
• Responds to questions from taxpayers, tax practitioners and agency personnel via telephone and in writing.
• Reviews assignments, prioritizes workload and follows all section policies and procedures to ensure established turnaround times or that deadlines are met.
• Prepares documentation to justify actions and monitors accounts for completion and subsequent actions.

Electronic Reporting Section:

• Reviews taxpayer electronic reports and payment transactions for accuracy of computations, proper tax rate and correct payment information. Administers the sales tax WebFile program including system enhancements and taxpayer/agency personnel assistance.
• Administers Electronic Funds Transfer (EFT) programs, including adding new taxes, identifying mandatory taxpayers, and resolving problems for taxpayer and agency personnel.
• Verifies validity of refund requests or overpayments and initiates the issuance of refunds. Identifies processing problems/errors and notifies supervisor.
• Interprets tax statutes, rules and regulations to enforce electronic reporting and payment requirements.
• Provides taxpayers and tax practitioners with information on electronic reporting and payment options.
• Resolves taxpayer inquiries regarding electronic reporting and payment programs.
• Receives and processes EDI (electronic data interchange) reports for sales tax, direct pay, crude oil, natural gas, motor fuels, and IFTA (International Fuels Tax Agreement).
• Responds to questions from taxpayers, tax practitioners, vendors and agency personnel.

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Important Note to the Candidate:

Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

MILITARY PREFERENCE

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

https://comptroller.texas.gov/about/careers/veterans.php

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on State Auditor's Office Job Descriptions.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

Click on the occupational category for the position.

Additional MOS can be found at the State Auditor's Office,

Military Crosswalk Guide.

https://tvc.texas.gov/ provides helpful employment information

For assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets click on following links,

Skills

O*NET

Careeronestop

Applications submitted through Work In Texas:

Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

I understand that as a condition of employment, I will be required to provide legal proof of authorization to work in the U.S.

The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.

tity.