Cyber Support Technician - Active Clearance Required

Company Description

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is important for continued success of the Laboratory's mission.

Pay Range

$39.98 $49.65 Hourly for job level 525.2
$47.93 $59.49 Hourly for job level 525.3

Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay including education, experience, the external labor market, and internal equity.

Job Description

• We have an opening for a Cyber Support Technicianto provide intermediate cyber and technical support for multiple classified networks, standalone systems, security systems, user accounts and access and implementation of security controls. You will support complex security plans and component configurations, complete self-assessments, and computer security projects. You will interact regularly with team members, customers, management, and sponsors to solve a variety of cyber problems in a timely manner. This position is in the Information Technology Solutions (ITS) Division supporting the Field Intelligence Element (FIE) within the Computing Directorate.

This position requires full-time on-site presence due to the nature of the work.

This position will be filled at eitherlevel based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will

• Perform user account access management and monitor component compliance for various networks and standalone systems.
• Provide Cyber Security Escort (CSE) service for IT staff or programmatic customers.
• Perform IT equipment evaluations and procurement recommendations. Inspect information systems to verify compliance and work closely with system administrators to maintain security and accreditation status.
• Manage classified account authorization processes and perform approvals.
• Monitor and triage work queue requests.
• Interact with users on security issues related to hardware, application software, and operating systems.
• Maintain appropriate technology, computer security, and safety training and perform all assignments in accordance with policies.
• Perform various COMSEC and TEMPEST related duties.
• Promote and support plans to promote diversity, equity and inclusion within the program.
• Perform other duties as assigned.

Additional job responsibilities, at the 525.3 level

• Serve as the Information Systems Security Officer (ISSO) role as the author and owner of comprehensive cyber security document packages.
• Provide advanced technical and computer security guidance and troubleshooting.
• Plan, design, and evaluate complex cyber security solutions.

Qualifications

• This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at the time of hire.
• Associate's degree in a computer-related field or equivalent combination of technical training and related experience.
• Ability to work effectively under pressure and flexibility to adjust to changing deadlines.
• Ability to execute sound judgments in a highly dynamic environment.
• Effective verbal and written communication skills necessary to collaborate in a team environment and document, present and explain technical information.
• Experience working with customers and handling issues with confidentiality and professionalism.
• Experience with the Microsoft Office Software Suite.
• Intermediate troubleshooting skills, attention to detail, consistent follow-through to assure issue is resolved and policies and procedures are followed.
• Ability to consistently follow procedural guidelines.

Additional qualifications at the 525.3 level

• Experience developing and documenting work processes.
• Experience administering, troubleshooting, maintaining, repairing, and securing Windows and Mac hardware, software, applications and operating systems.
• Ability to write complex security plans, maintain component configurations, and inspect computer and network hardware.

Qualifications We Desire

• Experience with LLNL, DOE, and NNSA cyber security policies, procedures, and implementations.
• Knowledge of computer security concepts and practices for one or more common operating system (e.g., Windows, Mac, or Linux).
• Information security training.

Additional Information

#LI-Onsite

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2024 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Inclusion, Diversity, Equity and Accountability (IDEA) - visit https://www.llnl.gov/diversity
• Our core beliefs - visit https://www.llnl.gov/diversity/our-values
• Employee engagement - visit https://www.llnl.gov/diversity/employee-engagement

Security Clearance

This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at time of hire.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the useand/or possession ofmobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area whereyou are not permitted to have a personal and/or laboratory mobile devicein your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.

Ifyou useamedical device, whichpairs with a mobile device,you must still follow the rules concerningthe mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities requireseparate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under "Find Your Job" of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision .

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.

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