Tier III Automation Support Technician
Sacramento, California
Employer: Silotech Group, Inc.
Industry: IT
Salary: Competitive
Job type: Full-Time, Part-Time
Overview
Silotech Group provides Advanced Cyber Solutions, Intelligence Solutions, Enterprise/Cloud IT Services and Products, and Managed IT/Security Services to Federal, State, and Commercial clients. We provide Federal Government and Commercial clients with customized, agile technical solutions focused on data, enterprise platforms, service engagement, and customer workforce development through trust-driven and collaborative relationships. Our vision is to help customers achieve their most challenging goals by unifying innovation, integrity, and exemplary services and products.
Silotech Group is recruiting for a Tier III automation support to the 6,000 full-time and 15,000 part-time military service members and civilian employees of the California Army National Guard and other tenant organizations stationed at any of the 93 CAARNG facilities in support of mission readiness, training, logistical, and administrative functions.
Location:
Sacramento, CA. (Rancho Cordova at the Military Department CHQC).
Clearance Requirements:
SECRET
Essential Roles and Responsibilities:
Qualifications
Education:
Experience:
Certifications:
Silotech Group provides Advanced Cyber Solutions, Intelligence Solutions, Enterprise/Cloud IT Services and Products, and Managed IT/Security Services to Federal, State, and Commercial clients. We provide Federal Government and Commercial clients with customized, agile technical solutions focused on data, enterprise platforms, service engagement, and customer workforce development through trust-driven and collaborative relationships. Our vision is to help customers achieve their most challenging goals by unifying innovation, integrity, and exemplary services and products.
Silotech Group is recruiting for a Tier III automation support to the 6,000 full-time and 15,000 part-time military service members and civilian employees of the California Army National Guard and other tenant organizations stationed at any of the 93 CAARNG facilities in support of mission readiness, training, logistical, and administrative functions.
Location:
Sacramento, CA. (Rancho Cordova at the Military Department CHQC).
Clearance Requirements:
SECRET
Essential Roles and Responsibilities:
- Deliver Tier-III support, encompassing administration, configuration, and maintenance, from Sacramento to troubleshoot and resolve incidents involving routers, switches, wireless access points, firewalls, and Unified Communications (UC).
- Offer specialized technical support by developing standardized local software images, troubleshooting software issues, and creating and deploying software patches through remote administration tools.
- Provide comprehensive Application Development and System Administration services.
- Serve as a subject-matter expert in Microsoft SQL Server Database administration, including database management, backup and restore operations, and Continuity of Operations Planning (COOP).
- Address complex problems related to hardware, software, and network systems that Tier I support cannot resolve.
- Record the problem-solving process, including actions taken and final resolutions, to ensure accurate and detailed documentation.
Qualifications
Education:
- Bachelor's Degree in Computer Science, Information Technology, or related field.
Experience:
- 4-5+ years of high level IT support experience, with at least 2 years in a senior or lead role.
- Expertise in specific areas of IT infrastructure, such as network administration, server management, or cybersecurity.
Certifications:
- Must possess a valid and current Sec+.
- Additional IT/Cyber certifications a preferred qualification but not required.
Created: 2024-09-21
Reference: 1497
Country: United States
State: California
City: Sacramento
ZIP: 95820
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