Epic Clinical Support Analyst, Lead (Clinical Business Analyst Lvl 3), EMR Clinical Information Systems

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Under the direction of Enterprise Information Technology leadership, the Epic Clinical Support Analyst Lead is responsible for the ongoing assessment, design, development implementation and support and ongoing maintenance of corporate-wide clinical systems. Serving across the IT teams within EITS, the Analyst manages and directs the collection and transformation of large quantities of information into meaningful business requirements; development and modifications of requirements documentation for the design, implementation, ongoing support and maintenance of clinical information systems; critically evaluates information from various sources, distinguishes user needs from actual business needs and partner with business users, project managers, programmers, consultants and IT leadership in optimizing the scope, benefits and risks of actual and proposed projects as well as assists in managing stakeholder expectations. Epic Certification must be current or within prior release version. Individuals must have a strong background analyzing requirements gathered from clinical end users and other clinical stakeholders, creating BRDs, paper mock ups, flowcharts, project schedules and other tasks such as leading validation sessions and build. The right candidate will need the personality to assume ownership of a project, create guidance where there isn't any and influence the direction if it is not correct. Strong written and spoken language skills are a must and a strong background in clinical healthcare technologies and processes is strongly preferred.

Duties & Responsibilities

• Interview users, stakeholders, and sponsors to assess departmental needs to create Business, functional and technical requirements documents.
• Develop documentation of test plans, technical documentation, release notes, end-user guides, training programs and/or other materials as necessary.
• Analyze and document client's business requirements and processes; communicate requirements to technical personnel by constructing basic conceptual data and process models, including process flowcharts and technical specifications.
• Decompose information gathered into details including sources of data, data types, users, user types, interface components, interface navigation needs, reporting needs, and administrative system needs.
• Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.
• Research industry practices; collect and analyze data; draw appropriate conclusions and recommendations; present results in written reports or through oral presentations using visual aids.
• Coordinate user groups and project teams, convening conference calls and meetings and maintaining minutes and follow-up logs.
• Work collaboratively with Systems Analyst to develop designs, mockups and prototypes.
• Communicate technical design issues to non-technical people.
• Ability to work independently and as part of a fast moving team.
• Ability to lead Business in programs with complex projects.
• Work within timeline and resource constraints provided by the Project Manager.
• Provide ongoing communication with users, managers, corporate directors and vendors to assure support and current initiatives.
• Experienced working in a Project Management Office (PMO) with cross-functional teams is a plus.
• Performs other duties as assigned/required.
• Development and maintenance of registries to support vital clinical and governmental reporting
• This role is approximately 80% remote and up to 20% on-site. The selected candidate must be able to come into the office to perform work required within 48 hours.

Minimum Qualifications
1. A Masters Degree or advanced clinical degree from an accredited college or university and two years of experience serving as a lead in soliciting, defining, and managing requirements for internally and externally developed software in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one year of experience in a relevant clinical and/or healthcare administration role/function; or
2. A Baccalaureate Degree from an accredited college or university and five years of experience as described above; or
3. A satisfactory combination of education, training, and experience.
4. Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one year.

Department Preferences

Knowledge, Skills, Abilities and other Requirements:

• Completed multiple go-lives, and at least one from (near) inception to completion
• Experience with an Epic implementation at a multi-hospital system, and/or a major academic medical center.
• Experience documenting system architecture design and clinical system workflow.
• Ambulatory Certification required
• Healthy Planet Certification preferred
• Experience with HL7 communications is a plus.
• Experienced working in a Project Management Office (PMO) with cross-functional teams is a plus.
• Experience in working with end users to build and maintain reporting interfaces to ensure compliance and metric qualifications
• Experience with HL7 communications is a plus.

Other Preferred Skills:

• Critical thinking
• Adaptability
• Logical problem-solving skills/solutions driven
• Effective communication
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Must be well organized, detail oriented, highly analytical, possess strong problem-solving skills and must have a desire to be accountable for project success.

Years of Experience:

• 5+ years of experience with Epic EMR and/or other clinical applications
• At least 2 full life-cycle implementations
• Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one year
• At least 3 years of clinical healthcare systems experience.
• At least 3 years of experience on commercial core clinical applications.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.