IT Support Technician

IT Support Technician - Contractor - Santa Monica, CA

Title: IT Support Technician
Location: Santa Monica, CA
Duration: 3+ months contract
Compensation: $19-20.25/hr.
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Qualified candidates may send a copy of their resume (Word Format) to tsanchez@inspyrsolutions.com

The role requires a high level of customer service orientation skills. The role holder must be able to pay attention to detail and have a proactive approach to issues and opportunities, along with a sense of urgency, and the ability to respond quickly to customer needs, with speed and accuracy.

• Primarily located at our Santa Monica HQ 9am-6PM
• Provide Tech support by diagnosing and solving hardware or software faults and troubleshooting basic technology issues
• Talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues or configure systems
• Installing and configuring computer hardware and software
• Maintaining and updating support information and actions in the Tech Ticketing system, including procedural documentation and relevant reports
• Following standard procedures and written instructions to repair a fault or set up computer systems
• Supporting the roll-out of new applications, tools and services
• Setting up new users' accounts and profiles and dealing with password issues
• Responding within agreed time limits to incidents and service requests
• Working continuously on a task until completion (or escalating to another group where appropriate
• Prioritizing and managing many open cases at one time
• Establishing a good working relationship with customers and colleagues within Tech
• Representing Tech with professionalism and demonstrating Tech values at all times

Qualifications

• Minimum 2 years of Tech and Deskside Support experience.
• Must be able to report onsite 9AM-6PM (1-hr unpaid lunch) at the Santa Monica, CA office.

Additional skills:

• Comfortable working with both PC and Mac platforms across a variety of operating systems (including MacOS and Windows 10)
• Previous experience of supporting Apple hardware and software (MacBook, iPad, iPhone, Keynote, Mac OS, iOS)
• Previously worked as part of a team, collaborating effectively with colleagues and team members across IT
• Experience of delivering services to and interacting with VIPs and Executives.
• Must be available within working hours 9am-6PM to offer deskside support to various West Coast locations, including and not limited to Santa Monica, Beverly Hills, and Hollywood
• Ability to manage multiple client priorities, coordinate activities and manage expectations
• Excellent time management skills
• Technical knowledge of ITSM tools (e.g. ticketing systems, reporting & survey management).
• Excellent Zoom and Remote support experience
• Confident in A/V equipment
• Flexibility in offering Executive home support and traveling to various office locations to provide in person support.
• Flexibility in working between a 7am-7pm rotation shift. Primary working hours are 9am-6pm but need to be flexible to support business needs.
• Excellent Interpersonal and communication skills, both written and verbal.
• Demonstrable ability to establish positive working relationships with internal clients as well as peers in IT
• Ability to work effectively across all levels of the organization and handle each request with discretion, tact, diplomacy and patience
• Strong analytical / technical problem solving and troubleshooting skills across the wide range of technology
• Expert knowledge of Microsoft Office Suite of products
• Strong PC/Laptop hardware troubleshooting and deployment skills
• Strong Apple/MacBook hardware troubleshooting and deployment skills
• Strong software application installation/troubleshooting skills
• Familiarity with installing and supporting various third-party software
• Understanding of basic networking and network troubleshooting
• Working knowledge of ServiceNow
• Strong Android/iOS mobility support

Education: Associate degree at a minimum. A+ Certification can be accepted in lieu of degree.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

About INSPYR Solutions:

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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