Onsite IT Support

Insight Global is looking for a Tier I Support employee to join an amazing IoT startup. This person will be responsible for remote Tier I support for internal employees all around the world. You will be supporting ticketing requests for internal employees only. You will be remote support for anyone who needs help as soon as possible. We are looking for an individual with high energy and an interest in growing their career with a great company, someone with high attention to detail, strong fundamentals of IT, and a candidate who can join the team in a long-term setting.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

2-5 years of experience in a technical support or customer service environment supporting Mac OS (95%), Windows(5%) and Linux exposure
Experience with basic technical support with Mac OS, Windows, Chrome, Gsuite, Slack, headsets, and Zoom
Incredible sharp, strong attention to detail, and very strong written and verbal communication
Experience supporting a high volume ticket queue must have experience with Active Directory
1+ years of work experience supporting and navigating systems such as SSO identity providers (Okta)
Document support tasks, identify process improvements where needed, and create/streamline repeatable processes for the IT team
Experience working in a fully remote setting

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.