Aso Dir. Hlth Care Standards (Patient Experience)

NYC Health + Hospitals/Jacobi is a 457-bed teaching hospital affiliated with the Albert Einstein College of Medicine. The facility has earned numerous Center of Excellence designations, accreditation, and recognition for its renowned Level 1 Trauma Center, Burn Center, Surgical Intensive Care Unit, regional Stroke Center, Snakebite Treatment Center, Breast Health Center, Bariatric Surgery Center, and Cancer Service. The facility also offers the region's only multi-person hyperbaric chamber, allowing up to nine patients to dive together at one time. Jacobi's Ambulatory Care Pavilion is a stunning complement to its inpatient acute care, allowing staff to provide patients with high-quality service in a modern, state-of-the-art environment.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Check us out online:

www.nychealthandhospitals.org

careers.nychhc.org

Docs4nyc.org

Job Description

Associate Director of Health Care Standards will manage programs related to the Planetree philosophy of Person- centered Care across the system. Will be involved with assessment, data analysis, and strategy planning to improve the employee and patient experience. Will report to and work closely with Care Experience Officer at their facility/service line, other facility-based Person-centered Care Program Managers, facility leadership, patients/residents, employees as well as work with the Central Office Care Experience and workforce Wellness departments.

• Responsible for the development, implementation, and evaluation of Planetree/Person Centered initiatives to improve the quality of care and transform the patient experience including workflow redesign, performance improvement, education, training and retreats for leadership, physicians and staff.
• develop and promote co designed (inclusive of patients and employees at all levels) PI projects to include patient and family voices in improvement activities.
• Utilize evidence based approaches to drive improvement in the patient experience ( patient, residents and family voices) by embedding compassionate person centered healthcare techniques including partnership in support of the theme "Nothing for me without me", solution generation and improvement planning.

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university in Health Administration, Public Administration or approved related program; and,
2. Six years of full-time, paid experience of progressively responsible level in hospital administration with particular emphasis on development and evaluation of health care delivery services; or,
3. A Master's Degree from an accredited college or university in Hospital or Health Administration, Health Care Planning, Public Health, Administrative Medicine, Business Administration, Public Administration or approved related program; and,
4. Five years of full-time, paid experience as indicated in (2); or,
5. A satisfactory equivalent combination of education, training and experience.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs