Business Analyst

Hiring Salary Range: $68,000-$72,000 DOQ

This position will work in partnership with other ASR units, the Undergraduate Office of Admissions, colleges, and departments to support the evaluation of transfer credits within the Transfer Evaluation System (TES). This position will work with faculty evaluators to gather requirements for evaluating transfer credit within the colleges. This position will also work with the vendor, CollegeSource, and internal teams in ongoing development, business process documentation and review, and establishment of best practices for TES. This position will also work with our Catalog and Curriculum Management system, Coursedog, and will have responsibilities tied to course equivalencies, prerequisites, and other course setup. The individual in this role will be expected to work effectively with ASR and University staff, recommend appropriate solutions, and work under limited supervision. In addition, this position will provide second-tier technical TES support for staff working in ASR and other units.

Academic Support Resources supports hybrid and flexible working arrangements . Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The arrangement for this position will be determined upon hire between employee and supervisor.

Transfer Evaluation Production Support and Maintenance (TES system): (60%)

• Maintain transfer course equivalencies in the TES routing workflow and uAchieve (undergraduate degree audit).
• Monitor and respond to inquiries/questions about transfer evaluation and advise on transfer processes and best practices.
• Perform ongoing, proactive analysis of expiring transfer course equivalencies using TES and proactive communication with colleges and departments to ensure course equivalencies remain up-to-date.
• Collaborate with TES team members to:
  • Maintain college/major specific transfer guides.
  • Maintain system campus equivalency process.
  • Maintain policies and procedures related to transfer evaluation and TES.
  • Identify and prioritize future process enhancements.
• Create and maintain documentation and/or resources for end user training.

Transfer Evaluation System (TES) & Transferology Product Ownership (20%)

• Serve as the lead and product owner for Transferology and TES.
  • Maintain subject matter expert knowledge of the product and processes.
  • Establish and maintain quality working relationships with the product vendor.
  • In collaboration with the Associate Director, oversee the daily work of the TES team and lead team meetings.
• Establish and maintain quality working relationships with Twin Cities Admissions staff, colleagues across the University system, and with local/regional institutions while effectively representing ASR and the University.
• Analyze and assist with data and information requests.
• Identify trends in transfer evaluations and use data to inform best practices, ongoing development and growth of TES, and telling the story of the transfer student experience.
• Assist with system-wide initiatives in the transfer evaluation space.
• Prepare and lead ongoing end user training for TES, Transferology, and TransferologyLab.
• Serve on committees and task forces as required.

Course & Curriculum Management (20%)

• Review new and updated course proposals in the catalog & curriculum management system, Coursedog.
• Update course information (course equivalencies, course prerequisites, and topics) in the student information system, PeopleSoft.
• Provide course/class enrollment support and troubleshooting when enrollment issues/errors arise.

Qualifications

REQUIRED QUALIFICATIONS:

• A BA/BS degree plus two years of relevant full-time work experience, or a master's degree.

PREFERRED QUALIFICATIONS:

• Experience with a student information system (PeopleSoft preferred).
• Experience with a transfer evaluation and/or degree audit system (TES, Transferology, uAchieve preferred).
• Experience with a catalog and curriculum management system (Coursedog preferred).
• Experience with maintaining student records and interpreting policies.
• Strong attention to detail.
• Ability to diagnose technical problems and problem-solve.
• Strong communication (written/verbal) and customer service skills.
• Ability to work independently and and part of a team.

About the Department

The mission of Academic Support Resources (ASR) is to make a positive difference in students' lives. ASR is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. We are better equipped to serve and represent our University community by ensuring our culture values differences and individuality.

The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem solving/analysis, development, leadership, teamwork, and customer service.

The Office of the Registrar (OTR) manages all aspects of current and historical student academic records. As stewards of the University's academic records, we ensure accuracy and integrity, protect student data, and enforce the standards set by University policies and procedures, and state and federal laws.

OTR is made up of several units: records & enrollment, service operations, degree audit and transfer evaluation, quality assurance, and non-credit registration. Each serves as a resource for students, faculty, and staff.

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).