Clerical Associate - L III/Amb Care (Provisional)

Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various locations.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9:00 A.M - 5:00 P.M

Job Description

PURPOSE OF POSITION:

Effectively and efficiently perform registration and other clerical functions; coupled with providing exceptional customer service to sustain our Person Center goals.

AREAS OF RESPONSIBILITIES:

Women's Health Practice (a floater to work in the Pediatric Practice as needed)

SUMMARY OF DUTIES AND RESPONSIBILITIES:

*Assist patients with kiosk/ baby mobile instructions/assistance

*Activate patients on my-chart;

* Palm Scanner
• Continuously work with all Woodhull staff members and its external affiliates to provide outstanding customer service.
• Meets and greets patients presenting to the Practice, and identifies appointment in Epic
• Prior to opening both new and re-visits in the EPIC-CADENCE, verifies demographic and insurance information and PCP assignment by using Check 15 method
• Checks for Medicaid restrictions if patient is covered by Medicaid.
• Refers non-insured, new, and out-of-network patients to the Financial Counselor and directs patients to Cashier in order to make co-payments as indicated.
• Provides patients and families with the New Registration form, consent forms for signature, as well as information on Advance Directives and Patients' Rights.

*Registration of patient utilizing Epic- Cadence System
• Maintains daily contact with nursing and other professional personnel within assigned Practice setting to ensure an accurate and updated Daily Appointment Report (DAR) and supplies.
• Answers telephones; create messages for Proviers in the EPIC system
• Makes daily reminder calls to scheduled patients
• Follows the no-show processing procedure and documents in the EMR.
• Collects and prepares loose papers generated by patients' visits for charting/scanning by the end of the day.
• Maintain integrity of PHI.
• Prepares daily statistical reports.
• Initiates telephone call to appropriate department to report broken or malfunctioning equipment.
• Participates in daily huddles and debriefings.
• Escalates patient complaints to immediate supervisor or practice administrator.
• Participates in staff meetings and trainings.
• Work harmoniously with staff to effectively coordinate registration and other clerical functions.

* Required to work evening clinic and weekend hours.

*Assist in daily preparation of New OB charts to include registration of patients.

*Tracks and maintains all confirmed pregnancy test and schedules new OB appointments.

*Perform other related duties assigned by the Coordinating Manager.

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs