Title: IT Technology Support Technician

Agency: Northern VA Community College

Location: Prince William - 153

FLSA: Nonexempt

Hiring Range: $18/hr

Full Time or Part Time: Part Time

Additional Detail

Job Description:
General Description:

This position is for a member of the Woodbridge campus IT staff who will provide support to faculty, staff, and students. They will be responsible for assisting with computer problems, AV issues, login credentials, and WI-FI login credentials at the Woodbridge Campus, Quantico Marine Base, and Ft. Belvoir Army Base locations.

Duties and Tasks:

• Ensure equipment is properly tagged, equipment transfers are documented, and surplus is properly collected and documented.
• Hardware and software installations and upgrades are performed as needed.
• To support faculty, students and staff at the Woodbridge Campus and off campus locations.
• Position will be required to assist faculty, staff, and students with any computer/laptop problems, classroom AV issues and login credentials.
• Position will support faculty, staff, and students with laptop/cell phone wireless setup and login credentials..
• Flexibility and willingness to take on new projects, strong verbal skills and ability to communicate with faculty, students and staff, and assist IT staff with all desktop support tickets and help calls.
• Support Windows/Apple operating systems and software applications.
• Assist the campus with inventory tracking.
• Knowledge of 'My Nova', NVCC and NVSTU domains so proper login credentials can be used.
• Perform and complete technical tasks with minimal supervision.
• Potential exists for day, evening, night and weekend work.

Minimum Qualifications:

Required KSAs:

• Proven ability to provide technical support to desktop computers, peripherals, and the last technology installed in classrooms.
• Demonstrated ability to troubleshoot and repair hardware and software problems with desktops and laptops.
• Good interpersonal skills with demonstrated ability to communicate effectively(verbally and in writing) with technical and non-technical personnel.
• Proven ability to plan and complete technical tasks with minimal supervision.
• Ability to lift 50 pounds .
• Working knowledge of Windows OS, Mac OSX ,Microsoft Office and computer hardware and printers.
• Must be able to work a flexible schedule.
• Additional duties as assigned

Minimum Requirements:

• Experience in Microsoft Office
• Experience installing, configuring, and troubleshooting problems with PC and/or Apple computers to include computer hardware and software
• Customer service experience
• Hold a valid Driver's License
  
  

Preferred Qualifications:

• Experience deploying images in a systems environment (ECM/SCCM).
• Microsoft Certified
• Experience working with Apple computers.
• Experience working with a diverse population in a higher education environment
• Experience identifying and resolving problems that occur in a classroom setting