Job Description

Are you an experienced IT Support Specialist, ready for a unique opportunity to grow with an environmental state agency?

Join TCEQ's strategic and efficient Air permits team! We bring passion and drive to carry out our mission of protecting our state's public health and natural resources.

TELEWORK

This position offers a work life balance with an opportunity for a hybrid work schedule with a minimum 2-day work in office.

YOUR FUTURE TEAM

As part of TCEQ's Office of Air, you would contribute to protecting and restoring Texas' air quality.

This position is a member of our Air Permits Division.

See details about what we do

KEY QUALIFICATIONS

• Experience in low level information technology (IT) support for 1 year.
• Problem solving skills with the ability to analyze and create effective resolution.
• Researching/evaluating/interpreting information related to the selection of information technology equipment.
• Customer service skills in a fast-paced environment.

HERE'S WHAT YOU'LL BE DOING...

• Provide a primary point of contact for division customer service and user inquiries regarding computer software and hardware operation, and the use and interface of systems and software applications. Submit Computer Access Request Forms (CARF) for onboarding, separations and access request as needed. Research technical issues, troubleshoots problems, and assists IR in resolving computer, software, and printer problems for the division.
• Maintain and update division inventory tracking systems and review and ensure the accuracy of data, including physical inventory counts and reconciliation. Review and manage request submitted to the APD Support App by staff and management, including request related to inventory, support and personnel. Installs/uninstalls equipment, furniture, materials, and surplus items during division moves. Works with Information Resources (IR) staff to facilitate division computer deployments.
• Lead or coordinate the check-out and maintenance of agency and division assets. Assist in division testing when upgrading new and existing hardware and software. Assist in the review and recommendation of division procurement and inventory of hardware and software. Provide technical assistance to division purchaser when reviewing software purchases for the division.
• Prepare, update, interpret, and disseminate report, reference materials, and information regarding seniority, office assignments, and division employee changes. Update division organization chart. Update and maintain CARF templates for all APD sections and teams, providing and updating technical descriptions of software and access regularly used.
• Assist or participate in information technology projects to develop enhancements to division business and technical processes and information systems. Develop and maintain technical documentation and user guidance. Provide training and mentoring in the use of newly developed or updated information systems.

Qualifications:

EDUCATION & EXPERIENCE

• Three (3) years of full-time experience in data processing AND assisting users in computer application use OR in troubleshooting computer systems problems (hardware/software).

OR

Fifteen semester hours in computer science from an accredited college or university, or 300 clock hours in computer science from a licensed vocational, technical, or business school, and two (2) years of full-time experience in data processing AND assisting users in computer application use OR troubleshooting computer systems problems (hardware/software).

OR

• An associate degree in computer science and one (1) year of full-time experience in data processing AND assisting users in computer application use OR troubleshooting computer systems problems (hardware/software).

OR

• A bachelor's degree in computer science.

OR

• One (1) year of full-time experience in TCEQ as an IT Support Specialist III.

Transcripts/ College Hours or Course Work: See instructions on how to attach documents. A copy of your official college transcript or evaluation of foreign credentials in CAPPS is required if needed to meet the qualifications listed above.

Do you think you are good fit for our team?

We would love to talk to you!

BENEFITS:

• Optional 401(k) and 457 plans
• Insurance: Health, Vision, Dental, and optional FSA
• Paid day(s) off from work on national holidays and holidays that the state observes
• Professional development opportunities
• Longevity pay based on your number of years working for the state
• Wellness Program and Activities
• Onsite Nurse Practitioner

CURRENT TCEQ EMPLOYEES

This position is also available as a lateral transfer opportunity (LTO) to TCEQ employees within the IT Support Specialist IV state classification. The selected candidate must meet the minimum qualifications of the corresponding job in the IT Support Specialist IV series.

CONDITION OF EMPLOYMENT

TCEQ will conduct a criminal history records search, driving history (if required for the job) on candidates offered employment.

In compliance with ADA, if you need any special accommodations during the employment process, please contact HRSS for assistance at (512) 239-0102.

MILITARY OCCUPATIONAL SPECIALTY (MOS) CODES

Military Occupational Specialty (MOS) codes can be found at: https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/. Please click the hyperlink under 'Occupational Category' for the respective Class Title.

Texas Commission on Environmental Quality is an Equal Opportunity Employer.