Desktop Support
Remote in Houston, Texas
Employer: Buchanan Technologies
Industry: Managed Field Services
Salary: Competitive
Job type: Part-Time
Desktop Support Technician
Summary of Position:
The Desktop Technician is responsible for supporting PC based computers and related equipment for customers and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems.
Essential Duties and Responsibilities:
- Diagnose and repair hardware and software issues on client PC's and mobile devices using approved methods and processes.
- Install hardware and software for clients.
- Complete necessary internal and client related documentation as required daily.
- Install/configure/repair network and local printers.
- Train clients on basic computer knowledge.
- Communicate and interact with end users and internal staff to resolve IT related issues
- Interacts with a typically diverse internal and external customers and is required to interpret and communicate complex information
- Works well in a team environment and independently
- Accountable for ticket aging
- Positive and proactive attitude with customer's best interest in mind
- Team lead experience, running a helpdesk or small team
Qualification / Requirements :
- Intermediate knowledge of PC desktop support.
- Intermediate knowledge of local and network printer support.
- Basic knowledge of Networking and Windows based servers.
- Customer service-related experience.
Additional Requirements:
- Excellent verbal and written communication skills.
- Responsiveness.
- Ability to help some team members with low technical ability.
- Ability to troubleshoot IT issues quickly and efficiently.
- Ability to work with minimal supervision.
- Strong analytical and problem-solving skills
- Valid driver's license.
- Dependable transportation.
- Ability to work some nights and weekends and as required.
- Must be able to lift 50 pounds.
Education / Training / Experience Required:
- Minimum of three (3-6) years experience with Windows and MacOS troubleshooting in a professional setting.
- Proficient with MS office including Microsoft Project.
Preferred:
- Basic understanding of Procore, Bluebeam, and Entrata.
- Associate Degree in Computer Science or equivalent.
Created: 2024-09-24
Reference: 16071
Country: United States
State: Texas
City: Remote in Houston
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