L1 Desktop Support
Arlington, Texas
Employer: Insight Global
Industry: Desktop Support
Salary: Competitive
Job type: Part-Time
Provides strategic and operational support to the ITI (Information Technology Infrastructure) Technical Operations (Tech Ops) team. The Technical Operations Technician is responsible for providing software and hardware technical support to the end-user community. Responsibilities include involvement in client installations, day to day asset management, vendor warranty repairs, networking, audio visual, and participation in projects to meet local and company-wide initiatives. Additionally, this position will support a customer care philosophy that ensures customer satisfaction and follow up with colleagues and end u , to ensure timely resolution of issues. The ability to assist with projects between internal departments is required. Strong relationships with IT departments and key customers are crucial to success.
Provide first level desktop support, which includes centralized incident, problem, and service request resolution for customers.
Maintain, analyze, troubleshoot, and repair computer systems and peripherals.
Represent the interests of our customers by providing support and appropriate escalation to the Tech Ops Lead technician.
Participate on projects that require Tech Ops involvement.
Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing.
Document changes of IT assets such as status and ownership.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Entry level, 1-3 years' experience with hands on support
Must have or be in the process of obtaining an A+
Windows 11 environment
Experienced with Active Directory
Hardware and Software support
Office Suite Knowledge
Customer service focused personality, ability to follow instructions, positive attitude
Onsite, hands on desktop support
Basic networking experience
Travel to a surrounding store or DC as needed (occasionally, project based work)
Able to lift 50+lbs
Nice to Have Skills & Experience
Plusses
Generic Plusses
Prior Experience with ServiceNow
Wireless troubleshooting support
Remote Support skills
Software Plusses
Active Directory
ServiceNow
Azure/Enrta ID
InTune
Citrix Cloud Monitoring
Citrix
One Note
One Drive
Microsoft Teams
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Provide first level desktop support, which includes centralized incident, problem, and service request resolution for customers.
Maintain, analyze, troubleshoot, and repair computer systems and peripherals.
Represent the interests of our customers by providing support and appropriate escalation to the Tech Ops Lead technician.
Participate on projects that require Tech Ops involvement.
Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing.
Document changes of IT assets such as status and ownership.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Entry level, 1-3 years' experience with hands on support
Must have or be in the process of obtaining an A+
Windows 11 environment
Experienced with Active Directory
Hardware and Software support
Office Suite Knowledge
Customer service focused personality, ability to follow instructions, positive attitude
Onsite, hands on desktop support
Basic networking experience
Travel to a surrounding store or DC as needed (occasionally, project based work)
Able to lift 50+lbs
Nice to Have Skills & Experience
Plusses
Generic Plusses
Prior Experience with ServiceNow
Wireless troubleshooting support
Remote Support skills
Software Plusses
Active Directory
ServiceNow
Azure/Enrta ID
InTune
Citrix Cloud Monitoring
Citrix
One Note
One Drive
Microsoft Teams
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Created: 2024-10-04
Reference: 384544
Country: United States
State: Texas
City: Arlington
ZIP: 76040
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